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Accessibility of Parcel Lockers as a Shared Responsibility

Accessibility in public services and technologies is fundamentally about respect, responsibility, and quality of life. As a company, we've long recognised that parcel lockers are part of the public realm and must be usable by everyone, safely and without hassle, including persons with disabilities.

Jiří Zelený Jiří Zelený
03.03.2026 07:00 Implemented projects

In January, the first meeting took place at the NRZP headquarters in Prague. Nicole Fryčová, a lawyer with the council, represented them. She has years of experience in accessibility issues and the rights of persons with disabilities. 

The discussion proved highly valuable for all involved. It went beyond legal frameworks to focus on the real-world challenges of technical solutions in everyday use. The talks made it clear: true accessibility isn't just about ticking off standards; it starts with users' actual needs. 

 

Meeting in Prague: Open Dialogue and Sharing Insights

Meeting at the headquarters of the National Council of Persons with Disabilities

Nicole Fryčová, Legal Counsel of the Council

 

 

Manufacturer’s Role and Duty for Public Space 

As a Czech manufacturer of parcel lockers and a key market player, we're fully aware of our shared responsibility for public spaces. While operators decide on locations, we see it as essential to shape best practices actively, both in product development and through advice to our partners. 

 

Alfa 3 actively takes responsibility for public space

 

A key topic was gathering direct user feedback, including from users with various disabilities, and integrating it systematically into our development process. 

The conversation particularly highlighted practical aspects of accessibility for ICT devices and services. Real-world experience shows that merely meeting formal requirements isn't enough. Solutions must work reliably and be truly usable in daily operations. 

 

Accessibility of lockers for people with disabilities is our commitment

 

A Partnership with Real Value

The meeting with the National Council of Persons with Disabilities underscored one thing: open collaboration between manufacturers and user advocates is key to genuine accessibility. The exchange benefited both sides, and we're looking forward to continuing it. 

For us, accessibility isn't a one-off checkbox. It's a long-term commitment we're driving forward steadily. 

 

 

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